Current & Future Residents
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Resident FAQs
Quick answers to common resident questions for a smooth, informed living experience.
Rent can be paid securely through your online resident portal. You can set up one-time payments or automatic recurring payments using a bank account or approved payment method. This ensures your rent is always submitted on time and easily tracked.
All maintenance requests—routine or urgent—can be submitted through the resident portal. For after-hours emergencies, our 24/7 on-call technician team is available to respond promptly. Please provide as much detail as possible so we can resolve the issue efficiently.
Yes. We begin reviewing renewal options well in advance to avoid lease expirations during off-peak seasons. You will be notified when your renewal terms are ready, and our team is always available to answer questions or discuss your options.
All residents are required to maintain active liability insurance. If you choose not to provide your own policy, a property-issued liability option may be applied to your account for a small monthly fee. Proof of coverage can be uploaded directly in the resident portal.
FAQ for Future Residents
Helpful answers to guide you through applying, touring, and preparing for your new home.
You can schedule a tour online through the property website or contact the leasing team directly. We offer flexible touring hours and can often accommodate same-day appointments.
Applicants typically provide identification, income verification, rental history, and a completed application. Screening includes credit, criminal background, and rental references.
Most applications are processed within 24–48 hours once all required documents are submitted. Our team will notify you right away if additional information is needed.
Utility billing varies by property. Most communities offer a bill-back system so residents only pay for their usage. Specific details are provided during the leasing process.
Many of our properties are pet-friendly. Pet policies—including weight limits, breeds, and fees—vary by location. Your leasing team can provide the details for the community you’re interested in.
Maintenance FAQs
Clear guidance to help residents understand maintenance requests, emergency situations, and response expectations.
After-hours emergencies include uncontrolled water leaks causing damage, major sewer backups, no heat when temperatures fall below 50°F, or fire-related situations. For fires, always call 911 first, then notify the maintenance team once safe.
Lockouts, light bulb replacement, batteries, and smoke alarm low-battery beeps are not emergencies. Lockouts require a locksmith at the resident’s expense and are only addressed during office hours for leaseholders.
All non-emergency maintenance requests should be submitted through the Resident Portal. Written requests allow our team to track, prioritize, and resolve issues efficiently.
Most non-emergency requests are addressed within 1–3 business days. During high-demand periods, response times may vary, but residents are kept informed of any delays.
Please include the issue location, a brief description of the problem, any access instructions (such as pets), and your preferred contact method to help us respond quickly.
